How can we help?

FAQs

Frequently Asked Questions

1. What type of products and services do you provide?

We are a full – service online shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

2. How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

3. Tips on how to save your design files

Make them print ready and acceptable for us to print.

COREL DRAW:
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPS

FREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDF

PAGEMAKER:
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
CMYK Mode
TIFF format and
Binary

PUBLISHER:
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF

4. At what resolution should I save my photos and graphics?

Resolution should be set to 300 dpi.

Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CMYK mode, please let us know.

5. What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

6. What is the Pantone Matching System?

The Pantone Matching System (PMS) is a colour reproduction standard in which colours all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colours and maintain colour consistency throughout the printing process.

7. Why do the printed colours look different from the colours on my screen?

In short, printers and monitors produce colours in different ways.

Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model.

When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Programs like Adobe Photoshop will allow you to choose which colour will be replaced. Others may not.

8. Is white considered a printing colour?

Not typically. Because white is the default colour of paper, it is simply recognized as the absence of any ink. However, when using coloured paper, white ink may be used if any text or graphic requires it.

9. What file format should I use when submitting my electronic document for printing?

PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

10. Once I submit the documents, how long will it take to finish my job?

Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

Tshirts, Mugs, Custom Stickers, Face Mask  2 working days to dispatch.

Contact us

Help & Support

Find Us

241 Bethnal Green Road, Shoreditch, London E26AB United Kingdom

Monday – Friday 9am to 5pm

Our VAT Policy

VAT is included in the majority of prices on our website apart from standard unlaminated flyers, leaflets, brochures, books, medical products, face masks, kids wear which are zero rated in most cases. However, there are some exceptions:

  • VAT is chargeable if your flyer or leaflet is used as admission to premises, for example using the words ‘free admission with this leaflet’ or similar.
  • VAT is chargeable if your flyer or leaflet is used to obtain a discount on goods or services, for example using the words ‘25% off with this flyer’ or similar.
  • VAT is chargeable if the flyer or leaflet has an area designed to be written on.
  • For full details on VAT, please check HMRC’s official line on their website.
  • As flyers are generally zero-rated for VAT we do not charge VAT by default. If upon receipt of your artwork it is apparent that VAT is applicable to your order, we will contact you for payment of the VAT.

Get in Touch with Our Team 

We would like to help to your business with our amazing print services.
Here is options that how you can contact us during our operational hours.